Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made within 2 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers or merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
7709577811 does not accept cancellation requests for perishable items like flowers, eatables, and similar goods. However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller or merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 2 days of receipt of the products. If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to them.
In case of any refunds approved by 7709577811, it will take 2 days for the refund to be processed to you.

Return Policy

We offer a refund or exchange within the first 1 day from the date of your purchase. If 1 day has passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange: (i) the purchased item should be unused and in the same condition as you received it; (ii) the item must have its original packaging; (iii) if the item that you purchased was on a sale, then the item may not be eligible for a return or exchange. Further, only such items are replaced by us, based on an exchange request, if such items are found defective or damaged.

You agree that there may be a certain category of products or items that are exempted from returns or refunds. Such categories of products would be identified to you at the time of purchase. For an exchange or return request that is accepted, once your returned product or item is received and inspected by us, we will send you an email to notify you about receipt of the returned or exchanged product. If the same has been approved after the quality check at our end, your request (return or exchange) will be processed in accordance with our policies.

Platform Owner: 7709577811. Office No 23, Prestige Plaza 1, Pune Mumbai road, Akurdi, Pune 411035. Phone: 7709577811. Contact Us.